Privacy
Here is how STEM & SOUL (referred to as the "Site", "we", "us" or "our") gathers, uses and shares your personal information whenever you browse or use our services, make a purchase on stemsoulskincare.com (the "Site"), or contact us in any other manner (together, the "Services"). In this Privacy Policy, "you" and "your" mean you as a user of the Services, be it as a customer, a website visitor, or any other person whose information we have collected under this Privacy Policy.
Take a moment to read through this Privacy Policy. By accessing or using any of the Services, you agree that we may collect, use, and share your information as this Privacy Policy explains. Should you not agree with this Privacy Policy, please do not access or use the Services.
Updates to This Privacy Policy
Our Privacy Policy may be updated from time to time, for example when our practices evolve or to meet operational, legal, or regulatory needs. The updated version will be posted on the Site along with a new "Last updated" date, and we will take whatever additional steps applicable law demands.
Our Methods for Gathering and Using Your Personal Information
During the last 12 months, we have collected personal information about you from the sources described below so that we can provide the Services. What we collect and the way we use it depend on how you interact with us.
Besides the specific uses described below, the information we collect about you may be used to reach out to you, deliver the Services, meet applicable legal obligations, enforce any relevant terms of service, and safeguard or defend our rights, the rights of our users or third parties, and the Services themselves.
Categories of Personal Information Collected From You
Information You Give Us Directly
The information you send directly to us via the Services may include:
- Basic contact details: your name, address, phone number, and email address.
- Order information: your name, billing address, shipping address, confirmation of payment, email address, and phone number.
- Account information: your username, password, and security questions.
- Shopping information refers to the products you view, place in your cart, or save to your wishlist.
- Customer support information refers to any details you decide to share when you contact us, such as through a message sent via the Services.
Certain features of the Services might need you to give us some personal details directly. You can choose not to share them, but that may keep you from accessing or using those features.
Details We Gather Through Cookies
We also collect certain details automatically about the way you engage with the Services ("Usage Data"). To do so, we may use cookies, pixels and comparable technologies ("Cookies"). Usage Data may include how you arrive at and use our Site and your account, along with details about your device, browser, network connection, IP address and other data on how you interact with the Services.
Information Received from Third Parties
Finally, we may get information about you from third parties, such as vendors and service providers who may collect data on our behalf, for example:
- Businesses that assist with our Site and Services, for instance Shopify.
- Our payment processors, who collect payment details (such as a bank account, credit or debit card information, or a billing address) in order to process your payment, so we can complete your orders and deliver the products or services you asked for, as needed to carry out our contract with you.
- Each time you visit our Site, open or click emails we send, or interact with our Services or ads, we or our third-party partners may automatically collect certain data using online tracking technologies, such as cookies, pixels, web beacons, software developer kits, and third-party libraries.
We will treat any information that third parties send us in line with this Privacy Policy. We accept no responsibility or liability for the accuracy of information that third parties provide to us, or for the policies or practices of any third party. For more details, refer to the section further down, Third Party Websites and Links.
Ways We Use Your Personal Information
- Delivering Products and Services. We rely on your personal information to provide the Services to you and to meet our contract with you. This includes processing your payments, completing your orders, notifying you about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, handling returns and exchanges, and enabling you to post reviews.
- Advertising and Marketing. We use your personal information for promotional and marketing purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or postal mail, and displaying ads for products or services to you. This can also involve using your personal information to tailor the Services and the advertising on our Site and other websites more closely to you.
- Security and Fraud Prevention. Your personal information is used by us to detect, investigate or act on suspected fraudulent, illegal or malicious activity. Should you decide to use the Services and create an account, keeping your account credentials secure is your responsibility. We strongly advise against sharing your username, password or other login details with anyone. If you suspect that your account has been compromised, contact us right away.
- Communicating with you. Your personal information helps us offer you customer support and make our Services better. Doing so serves our legitimate interests, allowing us to respond to you, deliver effective services and sustain our business relationship with you.
Cookies
As is common for websites, our Site uses Cookies. For more about the Cookies tied to operating our Shopify-powered store, visit shopify.com. Cookies let us run and improve our Site and Services (such as by recalling your actions and preferences) and carry out analytics that reveal how people use the Services, which furthers our legitimate interests in administering, improving and optimizing them. Third parties and service providers may also be allowed to place Cookies on our Site, so that the services, products and ads shown on our Site and elsewhere online can be targeted more accurately.
Most browsers accept Cookies by default, yet you can adjust your browser settings to remove or decline them. Be aware that removing or blocking Cookies can affect your experience of the Services, and certain parts, such as specific features and general functionality, may not work correctly or may be unavailable. Also, blocking Cookies may not fully prevent us from passing information to third parties, for example our advertising partners.
Ways We Share Personal Information
Under certain circumstances, we may share your personal information with third parties for legitimate purposes covered by this Privacy Policy. These circumstances may include:
- We share information with vendors and other third parties who perform services for us, such as fulfillment and shipping, cloud storage, customer support, data analytics, payment processing, and IT management.
- These details are also shared with business and marketing partners like Shopify, so they can provide you with their services and display ads to you. [NOTE TO MERCHANT: ADD THE SENTENCE BELOW WHEN USING SHOPIFY'S ADVERTISING SERVICES, FOR EXAMPLE SHOPIFY AUDIENCES] [For instance, Shopify helps us provide personalized advertising through third-party services]. Your information is processed by those partners in line with their own privacy notices.
- We share information when you instruct or request us to pass certain details to third parties, or when you otherwise give your consent, for example so your orders can be shipped, or when you use social media widgets or login integrations.
- We may share it with our affiliates or other members of our corporate group, based on our legitimate interest in operating a successful business.
- We also share it in connection with a merger, bankruptcy or similar business transaction; to meet applicable legal obligations (for example, responding to search warrants, subpoenas and similar requests); to enforce applicable terms of service; and to defend or protect our rights, the Services, and those of our users or other parties.
| Category | Categories of Recipients |
|---|---|
|
|
Sensitive personal information is not used or disclosed by us to infer characteristics about you.
During the previous 12 months, we have "sold" and "shared" personal information for advertising and marketing purposes, as those terms are defined under applicable law, as described below.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
User Generated Content
The Services may let you publish product reviews and other content that users create. Should you decide to submit such content to any public section of the Services, it will be visible to the public and open to anyone.
We have no control over who ends up viewing the details you choose to share with others, and we cannot guarantee that anyone who can see them will keep them private or secure. When you share information with others, or get it from them, we take no responsibility for the privacy, security, accuracy, use or misuse of anything you have made public.
Third-Party Links and Websites
Links on our Site may take you to websites or online platforms run by other parties. When you click through to a site that we do not control and are not affiliated with, you should read its privacy and security policies and any other terms and conditions. We offer no guarantee regarding the privacy or security of those sites, and we are not responsible for them, including the accuracy, completeness or reliability of the information they contain. Whatever you post in public or semi-public spaces, such as on social networking platforms run by third parties, may also be seen by other users of those platforms and/or of the Services, and we set no limits on how we or any third party may use it. Providing these links does not in itself mean that we endorse the content of those platforms or their owners or operators, unless the Services state otherwise.
Data About Children
The Services are not aimed at children, and we do not knowingly collect personal information from them. If you are a child's parent or legal guardian and your child has provided us with personal information, please contact us using the details below to ask for its deletion.
As of this Privacy Policy's Effective Date, we have no actual knowledge of "sharing" or "selling" (as those terms are defined under applicable law) the personal information of individuals younger than 16 years of age.
How We Keep Your Information Safe and How Long We Retain It
Please note that no security measure is flawless or impossible to breach, and we cannot promise "perfect security." Furthermore, information you send to us might not be secure while it travels. We advise against using unsecured channels to send us sensitive or confidential information.
- Right to Access / Know. You may be entitled to ask for access to the personal information we hold about you, including details on how we use and share it.
- Right to Delete. You may be entitled to ask us to delete the personal information we keep about you.
- Right to Correct. You may be entitled to ask us to correct any inaccurate personal information we keep about you.
- Right of Portability. In some circumstances, and subject to certain exceptions, you may be entitled to obtain a copy of the personal information we keep about you and to ask us to pass it on to a third party.
- Restriction of Processing: You may be entitled to ask us to halt or limit how we process personal information.
- Right to Withdraw Consent: If our processing of your personal information relies on your consent, you may be entitled to take that consent back.
- Appeals: If we decline to act on your request, you may be able to challenge that decision. To do so, just respond directly to the message in which we declined.
- Managing Communication Preferences: We may email you promotional messages, and you can stop receiving them whenever you like through the unsubscribe option shown in our emails. Even if you opt out, we may continue to send you non-promotional emails, for example about your account or the orders you have placed.
You can exercise any of these rights wherever indicated on our Site, or by getting in touch with us through the contact details given below.
Using any of these rights will not result in a penalty for you. Before we give a substantive reply to your request, we may need to collect some details from you, for instance your account information or email address, so that we can confirm your identity. Where applicable laws allow it, you may appoint an authorized agent to submit requests for you and exercise your rights. Before we accept a request from an agent, we will need proof that you authorized them to act for you, and we may ask you to confirm your identity with us directly. We will answer your request promptly, as applicable law requires.
To help personalize the ads you see on third party websites, we make use of Shopify's advertising services, including Shopify Audiences. If you want to prevent Shopify merchants who use these ad services from applying your personal information to them, go to privacy.shopify.com.
Complaints
If you have concerns about how we handle your personal information, please get in touch using the contact details below. If you remain dissatisfied with our response to your complaint, then depending on where you live, you may be entitled to appeal our decision by contacting us through the details below, or to lodge a complaint with your local data protection authority.
Users Located Outside Their Home Country
Note that your personal information may be transferred, stored and processed by us in countries other than your country of residence, including the United States. Personnel, third party service providers and partners located in those countries also process your personal information.
When your personal data is transferred outside Europe, we depend on recognized transfer safeguards, unless the destination country has been found to offer adequate protection. These safeguards include Standard Contractual Clauses approved by the European Commission, or comparable agreements issued by the relevant UK authority, as applicable.
Contact
If you have questions about how we handle privacy, about this Privacy Policy, or if you wish to exercise any of your available rights, email contact@stemsoulskincare.com